If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
saw an add where you can get the bottle engraved? anyone know about this?
Yes, you can get the bottles engraved but this program is only in the Wine Chateau local stores in New Jersey.
That's not true, if you're in the NYC area, you could get it done in Grand Central Station.
Sorry, I meant to say that if you get it through Wine Chateau, you can only get it through the local Wine Chateau stores. However, this program overall is available all over the United States. Sorry for the confusion :) Cheers!