I did not enjoy this wine and had ordered a case when another favorite Montepulciano was not available. However, I think the most of Wine Chateau. I called and they were true to the word with the 365 Hassle Free return. Emailed me a pre-paid return shipping label. They did ask what I did not enjoy about the wine and seemed very satisfied my answer. I order alot of wine and they were awesome about taking this case back!