Got a Question?


WineChateau.com has the answers


WineChateau.com offers answers to frequently asked questions about placing orders, shipping policies, return policies, and much more. Feel free to contact us at any time.

Shipping
  • Can you ship to my state or country?
  • What will be my shipping cost?
  • Can I waive the REQUIRED adult signature on my package?
  • Can I use DHL or UPS to ship my wine?
  • Do you offer any free shipping items?
  • I have a Shipping Carrier account number, can I used that to place my order?
  • Do you ship to a business or a P.O. Box?
  • If I place an order today, how long will the order take to be delivered?
  • Can you re-route the package once it’s shipped?
  • My package was broken by Shipping Carrier, what can I do now?
  • My order was automatically sent back to you by the Shipping Carrier, why?
  • Can you hold the shipment till a specific date?
  • Can you guarantee the order by a specific date?
  • Is it okay to ship wine in extreme heat or cold?
  • What type of packaging you use to ship wine or spirits?
  • Will Shipping Carrier call me before delivering so that I am available to sign for it?

Order Questions
  • What is the status of my order?
  • Can I add items to my existing order?
  • If I ship an order as a gift, will they receive an invoice in the box?
  • How can I place a corporate order?
  • Are all orders automatically insured?
  • Do you accept check, money order or international credit cards?
  • Will I get charged state tax on my order?
  • I received the wrong vintage or item, what do I do now?
  • Do I have to buy a full case or can I order any amount of bottles?
  • My credit card keeps declining, what can be the problem?
  • What is the procedure for store pickup?
  • I have a wine bottle from many years ago, does it have any value?
  • How many glasses can you serve from one bottle of wine?

Return Policy Questions
  • What is WineChateau.com’s return policy?
  • How can I return my product?
  • What if I do not like the product?

Store Location Questions