WineChateau.com offers answers to frequently asked questions about placing orders, shipping policies, return policies, and much more. Feel free to contact us at any time.

• Can you ship to my state or country?
• Currently, we cannot ship to North Dakota, Louisiana, Massachusetts, Maryland, New Hampshire, Pennsylvania, Texas, and Utah. We also do not ship Internationally, however, we will be starting to ship to Canada and few other countries in mid 2012. Please check our shipping info page on our website for more information.
• What will be my shipping cost?
• Simply place any number of bottles or cases in your shopping cart. Once you are on the shopping cart page, you can input your zip code of your destination address to calculate exact shipping rates. Rates will also clearly be displayed during your check-out process before placing your final order.
• Can I waive the REQUIRED adult signature on my package?
• We know that sometimes it can be quite inconvenient to stay at home to sign for your package but under strict state laws & regulations WineChateau.com & FedEx are REQUIRED to collect an adult signature at the time of delivery from an adult at the actual shipping address. Sorry but your neighbour cannot sign for the package. There are no exceptions. These measures are very important in making sure no minor is exposed to the alcoholic contents of the package. If an adult is not available to sign for the package at the shipping address, FedEx will make 3 attempts to deliver. After the 3 attempts, the package will be returned back to our warehouse.
• Can I use DHL or UPS to ship my wine?
• Due to strict state laws & regulations for alcohol shipping, we only have a license with FedEx and no other carrier.
• Do you offer any free shipping items?
• Absolutely yes. We offer more than 100 products at free shipping and we urge you to take advantage of the sale prices and free shipping on those items. You can view our entire list by clicking the ‘Free Shipping Deals’ link on the top of our page.
• I have a FedEx account number, can I used that to place my order?
• Unfortunately we cannot use any third party FedEx account numbers. All shipments have to go through the WineChateau.com account number and its license because of the alcohol contents.
• Do you ship to a business or a P.O. Box?
• Due to an adult signature being REQUIRED at the time of delivery, FedEx will only deliver to physical business and residential addresses only. FedEx will not deliver to any PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as this will lower your shipping costs and time of delivery. Please refer to shipping info page for more information.
• If I place an order today, how long will the order take to be delivered?
• In most cases, an order gets process within 1-2 business days. However, It can take 3-5 business days in some cases. Once the order is processed and shipped, please allow extra FedEx transit times from New Jersey to your destination. Then there is a FedEx transit time from New Jersey to your destination. Refer to our shipping info page for more information.
• Can you re-route the package once it’s shipped?
• Yes. FedEx will only re-route packages once to another address within the same US state. You must call 1-800-GO-FEDEX directly as they will need to talk to the order holder.
• My package was broken by FedEx, what can I do now?
• No worries. Just contact us right away via email or phone and we will ship out another package to your right away. If the same product is not available, we will either offer you an alternative or refund you your full money back including shipping charges. We will take care of the rest from there.
• My order was automatically sent back to you by FedEx, why?
• Please call FedEx at 1-800-GO-FEDEX to get a detailed explanation. You can also track your order on FedEx.com by providing your order shipping tracking number.
• Can you hold the shipment till a specific date?
• Yes, customer can input a shipping date in the Shipping Instructions link during the check-out process. We can usually hold an order for up to 3 months.
• Can you guarantee the order by a specific date?
• Since we are using a third party shipping company (FedEx), we cannot guarantee a specific date for delivery. However, we will do our best to come close. In most cases we hit our mark.
• Is it okay to ship wine in extreme heat or cold?
• Yes, absolutely. We do recommend picking FedEx express services for states past the mid-west to avoid longer durations of heat or cold. Usually, wine needs to be exposed to extreme heat or cold for more than 3 – 4 days for it to go bad. In any case if the product does go bad for any reason during shipping, just contact us and we’ll make it right.
• What type of packaging you use to ship wine or spirits?
• We have taken a green initiative and understand that foam shippers are a thing of the past. We use FedEx approved wine & spirit bottle shippers made out of 100% recyclable cardboard material. They are safe and saves you on shipping costs.
• Will FedEx call me before delivering so that I am available to sign for it?
• Usually they do not call as they have their own route for delivery. However, you can call FedEx at 1-800-GO-FEDEX to request this.

• What is the status of my order?
• It’s very easy to get a status of your order and it’s quick. You can simply click on the ‘Track Order’ link at the top of our website. After logging into your account, you will see all updated status of all your orders.
• Can I add items to my existing order?
• Yes, you can only add items if your order is in the ‘Pending’ stage. Please call us at 1- 800-946-3190 to edit your order.
• If I ship an order as a gift, will they receive an invoice in the box?
• We include all gift notes free of charge. Once the gift order is shipping the recipient will receive an invoice without any prices listed. The invoice will only have the senders name, address, and the gift note.
• How can I place a corporate order?
• If you have an order with 10 or less separate shipping addresses, then you can directly place them online. If you have more than 10 separate orders, please contact us and we will place a master order and ship them to all the separate addresses.
• Are all orders automatically insured?
• Yes, we insure all our orders at no extra cost to cover our customers. Who said piece of mind costs a lot.
• Do you accept check, money order or international credit cards?
• For fast & secure transactions, we accept all major domestic & international credit cards listed: Visa, Master Card, AMEX, Discover. We do have state of the art fraud detection systems installed for added security for international credit cards.
• Will I get charged state tax on my order?
• If the order is shipping outside of New Jersey, then there is NO tax. If the order is shipping within the state of New Jersey, then the order will be taxed 7% automatically during check-out.
• I received the wrong vintage or item, what do I do now?
• Please contact us via email or phone right away and we will make sure to correct the problem.
• Do I have to buy a full case or can I order any amount of bottles?
• You may purchase any number of bottles or cases. Your choice. However, we do recommend to purchase a case of 12 bottles to take advantage of our low shipping charges.
• My credit card keeps declining, what can be the problem?
• Three major points that could be causing this problem – 1) Please confirm your billing address is correct. 2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company to lift the hold. 3) The credit card has reached its credit limit. Please contact us if the problem still persists.
• What is the procedure for store pickup?
• If you picked a store pickup location of your choice for your order, you will receive an email once your order is shipped to the designated store location. Please allow 24 hours for your order to arrive at the store once it’s shipped from our warehouse. You must bring a valid photo ID in order for you to pickup your order.
• I have a wine bottle from many years ago, does it have any value?
• We do not have any information regarding any rare vintages or wines that are not listed on our website. You can do a search on one of the major search engines to get more info on your product.
• How many glasses can you serve from one bottle of wine?
• You can serve roughly 4-5 glasses of red wine and 3-4 glasses of white wine. Red wine is filled up 1/4 of the way and white wine is filled up half way.

• What is WineChateau.com’s return policy?
• Please refer to our ‘Return Policy’ link at the bottom of our website for more information.
• How can I return my product?
• Returns are simple. Just contact us and we will issue you a pre-paid FedEx return label directly to your email address. Once the label is received, stick it on the same box as the product was shipped in, tape the box completely and call FedEx at 1-800-GO-FEDEX to arrange for a convenient date & time for pickup. Please make sure to package the products securely.
• What if I do not like the product?
• If you purchase an item from our Free Shipping Deals page and you don’t like it, simply contact us and we will send you a pre-paid FedEx return label. Once the product is returned back to us, you will receive a full refund withing 10 - 15 business days. Unfortunately, returns are not accepted for all other items unless the wrong item was shipped due to our error.

• Do you have physical retail stores in my state?
• We currently have two retail locations in the state of New Jersey. Location 1: 85 Central Avenue, Metuchen NJ 08840. Location 2: 1380 Centennial Avenue, Piscataway NJ 08901. You can click on our 'Store Locations' link at the top of our page for more information.
• If an item is on your website, can I just come to the store and buy it?
• Not all items are located at our physical stores. Due to space constraint we only keep about 40% of our online inventory in our stores. Rest of our inventory is located in our warehouses.
• Are the prices online and in the stores the same?
• For most products you will find the same prices. If you find a cheaper price online while in the store, please let our store manager know and he/she will adjust the pricing for you.
• What are your store hours?
• Please click on the 'store locations' link at the top of this page for more information.