Wine Chateau Loyalty Program
The Wine Chateau Loyalty Program is a great way to earn cash back on your Wine Chateau purchases!

Here’s how it works:

» You get 1 Point for each $1 spent
» Get 2% Back! Each Point is worth 2 cents.
» Every 500 Points is $10 Off your next order!

Points Rewards are redeemed in $10/500 Point increments.
Each time you hit 500 Points, $10 will be automatically deducted from your next online order.

Due to legal restrictions a small portion of our items do not have Points values.
Got a Question? has the answers offers answers to frequently asked questions about placing orders, shipping policies, return policies, and much more. Feel free to contact us at any time.

  • Can you ship to my state or country?
  • What will be my shipping cost?
  • Can I waive the REQUIRED adult signature on my package?
  • Can I use DHL or UPS to ship my wine?
  • Do you offer any free shipping items?
  • I have a FedEx account number, can I used that to place my order?
  • Do you ship to a business or a P.O. Box?
  • If I place an order today, how long will the order take to be delivered?
  • Can you re-route the package once it’s shipped?
  • My package was broken by FedEx, what can I do now?
  • My order was automatically sent back to you by FedEx, why?
  • Can you hold the shipment till a specific date?
  • Can you guarantee the order by a specific date?
  • Is it okay to ship wine in extreme heat or cold?
  • What type of packaging you use to ship wine or spirits?
  • Will FedEx call me before delivering so that I am available to sign for it?

Order Questions
  • What is the status of my order?
  • Can I add items to my existing order?
  • If I ship an order as a gift, will they receive an invoice in the box?
  • How can I place a corporate order?
  • Are all orders automatically insured?
  • Do you accept check, money order or international credit cards?
  • Will I get charged state tax on my order?
  • I received the wrong vintage or item, what do I do now?
  • Do I have to buy a full case or can I order any amount of bottles?
  • My credit card keeps declining, what can be the problem?
  • What is the procedure for store pickup?
  • I have a wine bottle from many years ago, does it have any value?
  • How many glasses can you serve from one bottle of wine?

Return Policy Questions
  • What is’s return policy?
  • How can I return my product?
  • What if I do not like the product?

Store Location Questions