Wine Chateau Loyalty Program
The Wine Chateau Loyalty Program is a great way to earn cash back on your Wine Chateau purchases!

Here’s how it works:

» You get 1 Point for each $1 spent
» Get 2% Back! Each Point is worth 2 cents.
» Every 500 Points is $10 Off your next order!


Points Rewards are redeemed in $10/500 Point increments.
Each time you hit 500 Points, $10 will be automatically deducted from your next online order.

Due to legal restrictions a small portion of our items do not have Points values.
 
Shipping Information
Protecting your enjoyment from door A to door B

Signature Policy
If you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.

Domestic State Restrictions
Currently, we are NOT shipping to: North Dakota, Louisiana, Massachusetts, Maryland, New Hampshire, Pennsylvania, Texas, Utah.

FedEx does NOT ship to P.O. Boxes, but do ship to all residential and business addresses.

Shipping & Processing Time
Most orders ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All FedEx transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.

- Domestic Time Delivery Chart

FedEx Shipping Options

  • FEDEX GROUND: Delivery to all Business addresses between 9:00AM - 5:00PM
  • FEDEX HOME DELIVERY: Delivery to all Home addresses
  • FEDEX EXPRESS SAVER: Delivery within 3 business days excluding holidays & weekends
  • FEDEX SECOND DAY: Delivery within 2 business days excluding holidays & weekends

Shipping & handling rates include the cost of cardboard boxes and foam inserts to insulate and protect your wines plus labor and all charges levied by carriers. Please note: Free shipping promotions exclude AK, HI & all International orders.

Insurance
WineChateau.com automatically provides insurance for each order placed online at no additional cost. Our insurance policy protects our Customers from any damage or lost packages during transit.

Delivery Attempt
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to WineChateau.com. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.

Please view our Return Policy for more information. We strongly take part in using FedEx approved shipping boxes that are 100% recyclable. Recently, we added upgrades to our warehouses to make them safe and completely environment friendly.