WineChateau.com offers answers to frequently asked questions about placing orders, shipping policies, return policies, and much more. Click on a question heading below to view answers relating to your selection. This FAQ has served to help over 92% of customers who are looking for general answers to their questions. If you still cannot find the answer here, please feel free to contact us at any time.

What is the status of my order?

You can securely login to your account using your email ID and password. Once logged in your account on WineChateau.com, please click on ‘My Account’ on the top right hand corner of the website. Click on the corresponding order number to see the updated status. You should see an updated status every time your order progresses through our warehouses.

If I place an order today, how long will the order take to be delivered domestically?

We ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All FedEx Domestic transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.

Can you ship Internationally?

Yes. Currently, we are ONLY shipping to: Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hong Kong, Hungary, Italy, Liechtenstein, Luxembourg, Malta, New Zealand, Philippines, Portugal, Romania, Slovakia, Slovenia, South Africa, Switzerland, The Netherlands, Thailand, United Kingdom.

Can you ship to my state within the United States?

We ship to all United States except: Illinois, Massachusetts, New Hampshire, Pennsylvania, Utah.

Can you ship wine & spirits?

Yes, we can ship both wine & spirits (no quantity limit) within the United States. However, we can only ship wine Internationally (limit 12 bottles - 750ml).

What will be my shipping cost?

To get the exact shipping cost, please add the number of items you would like to purchase into your shopping cart, plug in your zip code in the United States and calculate. The shipping charge calculator in the shopping cart will only work for zip codes within the United States.

Do you offer free shipping on any of your items?

Yes, we offer free shipping on items listed under our 'Free Shipping Items' page. Please click on the link located towards the top of our website. The states of Alaska, Hawaii and all International orders are excluded from free shipping promotions.

Do you ship to a business or a P.O. / A.P.O. / F.P.O. Box?

We ship to all business and residential addresses, but we DO NOT ship to P.O., A.P.O. or F.P.O. Boxes. However, we recommend shipping to a business address where an adult will be available to sign for the package. Please refer to ‘Shipping Info’ page for more information.

Is it cheaper to ship my order to a business address instead of residential?

Yes, in most cases we encourage our customers to use business addresses when possible as you do not get charged the residential fee by FedEx.

Can I use DHL or UPS to ship my wine?

We only ship via FedEx. Currently, DHL and UPS do not allow alcohol shipments to be shipped from New Jersey due to certain laws and regulations.

I have a FedEx account number; can I use that to place my order?

Unfortunately, we cannot use any third party FedEx account numbers. All shipments have to go through the WineChateau.com account number due to alcohol contents of the shipment.

Can I waive the required adult signature on my package?

No, by law, all packages must require an adult signature who is 21 years or older at the time of delivery. Sorry, no exceptions will be made.

How do you know I am over 21 years of age?

All FedEx representatives and drivers are fully trained in checking for an adult identification card to ensure that an adult over the age of 21 is receiving the package at the time of delivery.

What happens if no adult is available to accept the shipment?

After the 3rd consecutive attempt by FedEx, the entire shipment will be returned back to us and the customer will be responsible for shipping charges.

Can you re-route the package once it’s shipped?

Yes. FedEx will only re-route a package once to another address within the same state (Domestic shipments only) it was shipped to. Please contact us (1-800-946-3190) and we can help you re-route your package.

My order was automatically sent back to you by FedEx, why?

First step is to track your package by the tracking number provided to you in your email on FedEx.com. If unsuccessful, you can call FedEx at 1-800-GO-FEDEX directly to get a detailed explanation. You are most welcome to call us as well to get an explanation.

Is it okay to ship wine in extreme heat or cold?

Yes. However, we do recommend FedEx express services for states past the mid-west to avoid longer durations of heat or cold. Usually, wine needs to be exposed to extreme heat or cold for more than 3 – 4 days for it to be considered spoiled.

Can you guarantee the order by a specific date?

Unfortunately, we are working with too many variables for us to guarantee a specific date. However, we will try our best to get the order to you as soon as possible.

What type of packaging do you use to ship wine or spirits?

We use FedEx approved wine bottle shippers specially made for wine and spirit shipments. They are 100% recyclable and environmentally friendly.

My package was broken by FedEx, what can I do now?

Though it is very rare that a package will be broken, sometimes the unexpected can happen. No need to worry, we will send out a fresh new shipment out to you right away, or fully refund your order including all shipping charges. We will take care of the broken package and discard it once it arrives back to our warehouse from FedEx.

Are your packages automatically insured?

Yes, we insure all our packages to cover our customers. We take the headache out of shopping from our website so you don’t have to worry about your shipments.

If I ship an order as a gift, will they receive an invoice in the box?

No, your gift recipient will only get the Gift Message card along with that special gift from you in their shipment.

What is WineChateau.com return policy?

If by any reason you are unsatisfied with the wine we recommended, you can return it to us and we will give you 100% full refund. Refer to ‘Return Policy’ page on our website for more information.

Can you hold the shipment till a specific date?

Yes, you can input a shipping date in the Shipping Instructions box during the check-out process and we can hold your order up to 3 months.

Do you have retail stores in my state? If so, what are the timings?

Currently, we only have physical retail stores in Metuchen NJ & South River NJ. Monday – Saturday: 10:00AM – 10:00PM. Sunday: 12:00PM – 8:00PM

Are prices on the website and the store the same?

Yes, we give the same low prices to all our customers whether it is in the store or on WineChateau.com.

If an item is on your website, can I just come to the store and buy it?

Currently we stock over 17,000 wines & spirits in our warehouses. Unfortunately, due to the space constraints, we do not stock all inventory in our stores. However, you will find over 8,000 wines & spirits from all over the world in our stores.

What is required in order for me to pick up my order at your store?

You must bring a valid photo identification card and a print out of the order confirmation for the order that you are picking up.

Do I have to buy a full case, or can I order any amount of bottles?

You can purchase any quantity of bottles from our website. No limitations. However, to take advantage of maximum savings, we encourage our customers to purchase a full case. For International orders only, the maximum allowed limit is: 12 bottles (750ml)

What type of payment do you accept?

Currently, we only accept major credit cards: Visa, Master Card, AMEX, Discover. Please check back at a later date as we might implement additional forms of payment.

My credit card keeps declining, what can be the problem?

There can only be 3 reasons for this – 1) Billing address is wrong. Confirm that your billing address has correctly been inputted into your billing info page. Where ever your credit card statement gets mailed (business or residential) is typically your billing address. 2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company directly to clear the hold. 3) The credit card has reached its credit limit. Please note: Do not try to use the same credit card more than three times; otherwise the system will consider that to be a security threat and block you from placing any orders for a 24 hr. period.

I have a WineChateau.com Gift Card, how do I use it?

To use your gift card or to find out the balance, please call our toll-free number: 1-800-946-3190 and speak to one of our representatives. The gift card can be applied to any order only by our customer service or sales representatives.

Will I get charged tax on my order?

If the order is shipping outside of New Jersey, then there is NO tax. If the order is shipping within New Jersey, then there will be a 7% tax charge applied to your order automatically.

Can I add items to my pre-existing order?

Yes, you can only add items if your order is in the ‘UNPROCESSED’ stage. To check the status for your order, please login to your account and click on the corresponding order number.

Do you have any monthly wine clubs I can join?

At the moment we are implementing a program to offer an incredible experience through our upcoming Wine of the Month Club. Please check back in a few weeks.

How many glasses can you serve from one bottle of wine?

You can serve roughly 4-5 glasses of red wine and 3-4 glasses of white wine. Red wine is filled up ¼ of the way and white wine is filled up half way.