This was my second purchase of cases of Jacques Cardin Brandy (don't know why you don't offer free shipping on 12 bottles, like you do on wine?). First order by Lavell went well! Second one seemed "okay" with another clerk and received a confirmation e-mail. Then you sent another e-mail stating my order was out of stock! I called and was told you were out of Cognac? Of course, I didn't order Cognac!
Also, we keep getting inundated with emails after each order! If you want my wine business, you will need to come up with a 5 Liter box like Franzia or Peter Vella Chardonnay that costs me around $15 each at our local Walmart.