If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
I've never had a problem with receiving this product in a timely fashion before this order which I placed on 12/23. I know there was 2 holidays and some bad weather, but the case wasn't shipped till 1/3.
To delay delivery even longer, some bottles got broken and FedEx mailed it back to you so it took another 10 days for me to receive my brandy. If I could buy it here, this wouldn't have been a problem, but unfortunately I can't. I'm hoping this won't occur again.