If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
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Should I expect this 1.50L bottle to be unavailable permanently?
I see shipping date has been changed to a later ship date since my 4/25 order ship date of Paul Masson Chabli---If wine is unavailable to ship according to earliar ship date shown then please inform me now,so I may cancel rather than wait longer...Also I agree with other post that the styrofoam popcorn that is in cartons of wine are just a nightmare and not worth the trouble of extra cleanup.
I await your response to my order (Hopefully Today)
Please tell me if there is any way to get the paul masson chablis 1.50L packed as they used to be without all that styrofoam popcorn--That is the WORST Packing that sticks and spreads to everything in my house. --It was always delivered to me without that filling in a strong cardboard box.--This is the only thing that really turns me off from buying again---It makes a mess!!!---Please Answer--Thank You
I Totally Agree!!!!
Always low in stock/quantity and ship too late after placing order--Very Frustrating!!!
Why is it when the day I placed my order WC1377825 the ship date was the 23rd or 24th, But after I placed the order (and checked again now) it was changed to ship date 26th or 27th. If there is going to delays please tell me so I can cancel order now!
Now it says 27th- 28th ship time--What is going on? is my shipment coming or not --Please reply By Tommorrow morning for my decision to cancel or not. I could have had it by now but I trusted Wine Chateau--Oh Well!!!
NOW TODAY IT SAYS WILL SHIP 28TH OR 29TH--I have to know if that means my order WC1377825,that was put in On The 21st (Early Morning) with a ship date of the 24th or 25th
Please answer this TODAY
Just tell me so I have the option to cancel and purchase elsewhere pick up or delivery.
Leaving for Holiday weekend and planned to take order with us----(Reason why it was ordered early 8/21/13)
Can you post the addy where you buy the 3.00. l too am interested "BIG TIME"
Bayway world liquors
Any 3.00L Paul Masson chablis for sale/delivery????? I am only interested in the JUGs 3 or 4.00L--I don`t want or need any Carafes---Too Bad because I would be your best customer. Will stick to my other delivery site who has the jugs--Just thought I would give u guys a try if u had the 3.00L----Will check again later to see!!
Hey Pike They don`t make the 4.00L anymore and don`t count on getting the 3.00L jugs here--Believe me I tried!!!
will the 3.00L Paul Masson Chablis be available soon to purchase online or has it been discontinued. I have 4 cases on backorder of 1.50L but would have preferred to order 3 cases of 3.00L instead
I am very happy with Paul Masson Chablis from your site. I always get my order quickly.I was so happy to be able to get the 3.o ml. jugs instead of the 2.50 but now I see it is no longer available. I am hoping it will be available again soon for purchase.
oops sorry I meant 1.50L
Why is this no longrer available to order online??
My last order of 2 cases included 2 bottles without the plastic seal on the cap. They both opened too easily without the slight air tight pop like all the others did. I threw them both away as I was afraid they were contaminated.So Be Sure To Check All Your Bottles When They First Arrive!!!
The Paul Masson wine is a good wine. I have had sooooooooo many people/guests raving about it. I always have it on hand for guests. Thanksgiving it was a hit and am ordering more. The only problem I have is that is always on Backorder when I run out of it so I hAve to lug it all home from my liquor store.
Ordering and delivery was great, But I have been waiting for a reply to my email(s)from cistomer service for 9 days (after emailing 3 times more) about an order (Free shipping refund/credit) that was supposed to be refunded to my credit card--Also tried to get it fixed by phone but was always told they have to send my problem upstairs (wherever upstairs is)--It has been 9 days so far and after many attempts to customer service Still not contacted or corrected--Just thought this would help anyone trying to get help for a problem.-No sense in contacting CS again so thought it best to put this in the REVIEW section-Maybe someone will notice it here!!!
Hello, I am sorry to hear that you did not get a reply back to your email from our customer service department. They are usually very quick to answer any customer questions. Please email Andy@winechateau.com to get a quick reply to your email. I really do apologize for this.
Thank you Very Much Andy--VERY QUICK RESPONSE--Sooo Happy! I got an email confirmation that my refund Was applied.
Paul Masson Winery in Saratoga, California. We are dedicated to preserving the Paul Masson Winery's history and restoring the property to its magnificent glory for the enjoyment of all. We are very proud to continue the tradition started by Paul Masson, and our committed team takes personal pride in creating innovative and memorable experiences for our guests.
Paul Masson Winery is privileged to provide an incomparable setting for a wide variety of events, including weddings, corporate meetings, dinner parties, concerts, and holiday parties. We have impressive vistas, with landscaped gardens and redwood groves encircling our terrace, resulting in an ideal outdoor venue. Events hosted indoors amid oak casks in the historic stone-masonry Winery Building. Both offer a wonderful environment, unique from any other in the valley.