If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Is this the same Mateus Wine that years ago was sold in green and/or rose colored ceramic looking type bottles ?
I have been looking forward to receiving my wine. So far after three (3) weeks I have not received any. I checked my credit card account and you have received your money almost instantly but I,m still waiting. Maybe my ship will come in before I expire.
Mateus White is a young wine with a citrus-like hue and fruity bouquet, with a fine acidity and well-balanced.