If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Matusalem Rum® provides superbly blended, Cuban-style rums that have become a family tradition. With an authentic Cuban Heritage dating back to 1872, the Matusalem's family of rums is distinguished by rum connoisseurs as "Super Premium" rum. Our quality has been recognized for over 125 years. The "secret blending formula," together with our 127-year old blending process, is the heart and soul of Matusalem. Our "secret concentrate" is produced by master blenders, all descendents of Matusalem's founders, who nurture its production using a solera process.