Great product and quick arrival. Very happy with the price. I completed order on line and didn't have to contact anyone. They email the tracking number once item has shipped, so you know when someone needs to be home to receive it. When there are free shipping specials, it is worth ordering from wine chateau. Very reasonable and convenient!
10/10/13 1:35 PM
The product was good. I give it 4 stars.
However, Wine Chateau gets 2 stars.
Communicating with these guys is impossible. I placed an order for this product on September of 2013 and this is what happened:
Unlike many other sites that estimate how long it will take for your product to arrive, Wine Chateau does not give you an estimated delivery date. I needed this product for a gift, but I figured I had enough time to receive it even with the most affordable shipping option.
Only after I had paid for the product, did I get an email 24 hours later telling me that the product was out of stock.
I emailed these guys twice and called and left messages to try to figure out when they were gonna have it on stock and also to upgrade the shipping method. I made it clear in all my messages that I would pay for the extra shipping charges but I never got a reply back.
It wasn't until the product had been shipped - 3 days later - that somebody emailed me saying the product had been shipped - through the regular shipping method, meaning they never upgraded it despite multiple requests.
This puzzles me. If you hadn't shipped the product anyways, why couldn't you upgrade the shipping and communicate with me??
I gave Chateau 2 stars because their site is really easy to use and they have good prices. If you are just curious to try out a product, this site may work for you. However, if you have questions or need to communicate with somebody, shop somewhere else.