If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
We seek out beautifully-crafted cognacs which reveal the special qualities of each region, each vintage, each distillery, and, for the single-distillery Galtaud, each individual cask. We put bottling-specific information on the label and provide extensive, accurate product information in the literature. You the purchaser, deserve superb product and accessible, accurate, information about that product. While the cognacs we select for the MAISON SURRENNE label are genuinely extraordinary in quality, because we are sourcing them from a wholesale distiller, they are very favorably priced.