Wine Chateau Loyalty Program
The Wine Chateau Loyalty Program is a great way to earn cash back on your Wine Chateau purchases!

Here’s how it works:

» You get 1 Point for each $1 spent
» Get 2% Back! Each Point is worth 2 cents.
» Every 500 Points is $10 Off your next order!


Points Rewards are redeemed in $10/500 Point increments.
Each time you hit 500 Points, $10 will be automatically deducted from your next online order.

Due to legal restrictions a small portion of our items do not have Points values.
 
Buy Craggy Range Sophia Gimblett Gravels Vineyard 750ml for less at Wine Chateau SKU: 1514873
Craggy Range Sophia Gimblett Gravels Vineyard
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Craggy Range Sophia Gimblett Gravels Vineyard 2005
BOTTLE SIZE: 750ml
This item is not currently available for purchase.
 
Ed of IWAGY Image
Ed of IWAGY - Joined 9/13/2011

I ordered the 2005 Vintage of the Craggy Range Sophia, as advertiesed on the Wine Chateau website. It is a highly acclaimed vintage, even being compared to French Bordeaux's costing 10-20 times as much.

When my shipment arrived, I found I had received the 2004 vintage, with a note acknowledging(and justifying)the switch.

I wonder, if the 2005 was out of stock, why is it still offered for sale on the website?

Has anyone else experienced this problem with Wine Chateau? I am a new customer. Thanks, Ed

9/16/2011 at 1:48 PM ThumbsUp ImageThumbsUp Down
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WC Admin17 Image
WC Admin17 - Joined 6/28/2011

Hello Ed, I do apologize that you received the 2004 instead of 2005. From time to time a certain vintage of a specific wine that is listed on the website can go on back ordered and instead of keeping your order pending until the that vintage is back in stock, our wine specialists makes a recommendation and ships a equal or higher valued vintage at no extra cost. However, with Wine Chateau's return guarantee, it is no hassle to you to return the wine if disapproved by you. A pre-paid return label must have been include as well. Again, I do apologize for this and please feel free to return the package at no cost to you. I hope this helps :)

9/21/2011 at 10:20 PM ThumbsUp ImageThumbsUp Down
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Ed of IWAGY Image
Ed of IWAGY - Joined 9/13/2011

I still have the same problem with your online advertising.....
Here it is over 2 months later, and you're still advertising the 2005 on your website.
Does this mean you've found some of the 2005, or are you still substituting the 2004 for it??
If you have some of the 2005, then I'd like to get some.

I was about to order the "Spectator 97 point" Barossa you have advertised on special, but I held up because there's no guarantee I'll get what I ordered.

Also, when I called your customer service about this(the Sophia vintage) I was asked to leave my number, and "Someone will call you back"....
That never happened.

I continue to be disappointed with your customer care.

11/29/2011 at 10:42 AM ThumbsUp ImageThumbsUp Down
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