If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Carmel Winery is the historic winery of Israel. It was founded in 1882 by Baron Edmond de Rothschild, owner of Château Lafite in Bordeaux. Carmel owns the two largest wineries in Israel, at Rishon Le Zion, south of Tel Aviv and at Zichron Ya'acov, south of Haifa. Each has deep underground cellars built by Rothschild in the 19th century.
Carmel Winery has 3,472 acres of vineyards, which cover the land of Israel from the Upper Galilee in the north, to the Negev in the south. Carmel's winemakers can therefore choose from vineyards with different terroirs from all the wine regions in Israel. Carmel has a particularly strong vineyard presence in the cooler climate of the Upper Galilee, from where many of the leading wines are sourced.