If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
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Caribbean Cask is a pretty good 14 year scotch. However, the product pictured and described here, Balvenie RUmWood, pictured with a "Golden Cask" image, was a different scotch. When I ordered, I wasn't expecting Caribbean Cask, which I already had in my cabinet at home. Second time this has happened with Wine Chateau- the first time they advertised Signature 12 year, but send Doublewood instead. They made it right with me, however. Not sure what they will do with this mixup!
I noticed this myself as soon as I opened the shipping box. I do enjoy the Caribbean Cask and this is a good price for that Scotch so I'm happy with the order overall, but was disappointed to not receive the Golden Cask bottling.
The oldest Balvenie released in 2008 was The Balvenie 1964, Aged 43 Years. Cask number 10378 yielded just 151 bottles, the single malt having reduced to a cask strength of just 41.3% abv since its distillation on 18th November 1964. The Balvenie 1964 has an amazing depth of flavour, characterised by sweet infusions of dried tobacco leaf and rich fruit cake, complex layers of dried fruits, ground coffee, walnut, and elegant oakiness. The Balvenie is a unique range of single malts crafted by Malt Master David Stewart. Each is unique, but all are rich, luxuriously smooth and underpinned by a distinctive honeyed character.