If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
The Prichard Distillery is located in Kelso, Tennessee 30 miles west of the Jack Daniel Distillery in Lynchburg. The red brick facility is the brainchild of Phil Prichard, an industrious entrepreneur impassioned to continue a family legacy cut-short by Prohibition. Prichard comes from a line of distillers dating back to his great grandfather, and after years of experimenting in his kitchen and barn, he opened his distillery in 1997. Now the 3rd largest "legal" distillery in the state, its all-world range of artisanal spirits includes Benjamin Prichard's Tennessee Whiskey.