If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Cloudy Bay welcomes visitors to their cellar door with a unique menu of tasting options. The spacious cellar door is located at the winery itself on Jacksons Road, in the heart of the Marlborough wine region. Look for the streetside sign of Cloudy Bay's iconic label.Renovated (and slightly expanded) in 2006, the cellar door space is light and contemporary. Floor to ceiling windows afford views into the working barrel cellar and out across the lawn to the majestic Richmond Ranges, synonymous with the Cloudy Bay label.
An open fire beckons in winter and, on those classic sunny Marlborough days, the over-sized doors slide back to enhance the strong sense of place. During summer, the Cellar Door offers light lunches of local, seasonal cuisine. Click here for the current menu. Enjoy a glass of Cloudy Bay wine and a slice of Marlborough cuisine in the expansive courtyard… amidst the natural elements that inspired it.