If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
An excellent whiskey. Is now a standard in my home. Well worth the money.
You accepted my order and payment for one bottle of Balcones Single Malt on January 18, without saying anything about the product being unavailable or mentioning a shipping delay. It's now 15 days later and my order is still listed as "in processing." What the blankety blank is going on?
100% malted barley, small batch whiskey madein customized copper pot stills. Non-chill filtered, with no artificial coloring or other agents added, this American single malt was made using traditional methods with modern technology. Hints of pralines, vanilla and brown sugar evolve with aeration and water into ripe pear, Curacao orange and rum soaked raisins. The finish features smooth and elegant notes of warm salted butter and the slight zing of dried sweet citrus fruit. It’s rounded like bourbon and deep like Scotch.
(105°) 100% malted barley, small batch whiskey made in customized copper pot stills. Non-chill filtered, with no artificial coloring or other agents added, this American single malt was made using traditional methods with modern technology.