If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Wine Maker Notes
Our Santa Isabel Estate is the westernmost vineyard in the Casablanca Valley, one of the most renowned Chilean cool climate wine regions. It is situated 80 km (50 mi.) from Santiago and 20 km (12 mi.) east of the Pacific. Soils are granitic of variable depth, resting over a fractured mother rock that allows roots to explore all its profile. Its mild temperatures during the growing season and the constant presence of morning fogs, allow slow ripening and concentration of the fruit. These are ideal conditions for white varieties, pinot noir and syrah.