If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Call WCCLT Monday - Friday 10am - 7pm EST:
Email Wine Chateau Customer Loyalty Team
Drop by for a firsthand look at our distillery where one of our guides will accompany you on a tour and tell you the complete story of our whiskey. And you’ll probably hear an interesting story or two about Mr. Jack as well. We hope to see you around Lynchburg sometime soon.
The town of Lynchburg is the seat of Moore County, the smallest county in Tennessee. Even though it’s home to the Distillery, it’s a dry county and has been ever since Prohibition. And while the Distillery may be the main attraction here, you don't want to miss other local favorites like lunch at Miss Mary Bobo’s Boarding House and a trip to the Lynchburg Hardware & General Store. If you want to explore all the sights in Lynchburg, take your time. There’s plenty to see.