If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
You can return your purchase for up to 365 days from the purchase date.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
Deep ruby in colour with aromatic nose of cedar and violets with hint of blackcurrant. Restrained flavours on the palate with medium body; the firm tannins and primary fruits suggest the wine is still too young to enjoy right now. For the moment, the aromatics are more appealing than the palate which needs more time. But the potential for it to open is there. Moderately long length. This wine was tasted blind alongside 24 other top Cabernet-based reds from around the world. Palmer and its Alter Ego are two nuanced expressions of the Chateau Palmer terroir, two interpretations of the variations offered by the climatic conditions of the vintage. These variations can be likened, in music, to symphonic pieces and their jazz adaptations, in the visual arts, to a classic painting and a contemporary rendering of the same subject, and, in literature, to an epic narrative in alexandrine verse and a prose poem. Alter Ego was born with the 1998 vintage. It resulted from a new approach to selecting and blending devised to interpret the Chateau Palmer terroir differently without departing from the values that make the reputation of our wines – namely, finesse and elegance, aromatic richness, harmony and length. Offering intense, crispy and juicy fruits, Alter Ego is a spontaneous uninhibited wine, soft and round as soon as it has finished barrel ageing. Its lush aromas and supple tannins make it a wine that can be appreciated in the first years after bottling. At the end of the summer, the slowly maturing berries are regularly tasted to evaluate their potential. We pay attention to the taste of the grape, the thickness of the skin, and the resistance of the seed. By this time we already have a sense of what the wines will be like. We are looking for lush grapes for Alter Ego that will release the aromas of fresh fruit. Harvesting and vinification decisions are made based on the idea that we have of the Chateau Palmer and Alter Ego style. Final blend tastings usually come to confirm our intuitions. The batches chosen for Alter Ego are then blended and put into barrels to age for 18 months. The fruitiness and aromatic intensity are preserved by the use of a moderate percentage of new oak barrels (25 to 40%).