If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
You can return your purchase for up to 365 days from the purchase date.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
The nose shows lifted, fresh, red berry fruit aromas, supported by spicy oak. The palate shows generous sweet flavors of raspberry, blackberry and chocolate, supported by creamy coconut oak and soft tannins. The medium bodied, sweet mid-palate finishes soft, ripe and supple.ow to get the most out of drinking the Little Penguin wines.The Basics: 1. Open a bottle of wine. 2. Pour it in a glass. 3. Open your mouth. 4. Tip wine into your mouth. 5. Swallow. (preferably before reaching full capacity) 6. Enjoy. (In moderation, of course.)This may sound simple to you, but to a penguin this is no small task. There are some more advanced steps that can make you look like an experienced wine drinker. (If that kind of thing is important to you.) 1. Look at the wine. Hold the glass by the stem (It's called stemware, get it?) and tip it away from you, preferably against a white background. Examine it carefully for color and clarity. (A furrowed brow or inquisitive gaze may enhance the authoritarian effect here.) Is it bright or dull? Intense or muted? Clear or cloudy? 2. Smell the wine. Swirl the wine in the glass, paying special attention to avoid wearing it on your shirt or blouse. Then smell the wine. Unlike penguins (for obvious reasons when you consider their diet) our sense of smell is incredibly important in how our sense of taste works. Swirling enhances the smell of the wine by releasing any exciting fruit aromas and allowing it to react with air. You will want to take one big sniff. Go ahead stick your schnoz all the way in there. Then describe what you smell. 3. Sip the wine. Finally, take a generous sip and let the wine rest in your mouth. It may help to aspirate, or draw a little air into your mouth, but gargling is considered inappropriate. Consider the wine. What does it taste like? How does it feel? At this point, you can either choose to spit or to swallow the wine. Either way, you will get the full effect of the taste. If spitting, try to avoid the general direction of other people and restrain from making loogy sounds. 4. Take note. So, what did you think? Write it down - what it smelled like, your first impressions, the aftertaste. More importantly, did you like it? If you did, go ahead and have another sip, no one will blame you. 5. Repeat. Do it all over again, just with a different wine. You might want to have a drink of water and a bite of bread to "cleanse your palate" before moving to the next wine. 6. Enjoy!