If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.

With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.

    • You can return your purchase for up to 365 days from the purchase date.

    • Products must be in the condition you received them and in the original box and/or packaging.

    • Return shipping is absolutely FREE.

    • You will be provided with a pre-paid FedEx domestic label to return the purchase to us.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
  • No returns or exchanges on Spirits unless we sent the wrong item.

Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!

Call WCCLT Monday - Friday 10am - 7pm EST: 1-800-946-3190 or Email Wine Chateau Customer Loyalty Team

New Year Special - Get $10 Off Your First Order. Use Code: SHIP10

Help Center

FAQ

Shipping

Can you ship to my state or country?

What are my shipping costs?

Can I waive the REQUIRED adult signature on my package?

Do you offer any free shipping items?

I have a Shipping Carrier account number, can I used that to place my order?

Do you ship to a business or a P.O. Box?

If I place an order today, how long will the order take to be delivered?

Can you re-route the package once it’s shipped?

My package was broken by Shipping Carrier, what can I do now?

Can you hold the shipment till a specific date?

Can you guarantee the order by a specific date?

Is it okay to ship wine in extreme heat or cold?

What type of packaging you use to ship?

Will Shipping Carrier call me before delivering so that I am available to sign for it?

Orders

What is the status of my order?

Can I add items to my existing order?

If I ship an order as a gift, will they receive an invoice in the box?

How can I place a corporate order?

Are all orders automatically insured?

Do you accept check, money order or international credit cards?

Will I get charged state tax on my order?

I received the wrong vintage or item, what do I do now?

Do I have to buy a full case or can I order any amount of bottles?

My credit card keeps declining, what can be the problem?

What is the procedure for store pickup?

I have a wine bottle from many years ago, does it have any value?

How many glasses can you serve from one bottle of wine?

Payments

What are all the types of payments you accept?

Returns

What is your return policy?

How can I return my product?

What if I do not like the product?

Refunds

How long do refunds take?

Do the refunds given on the original form of payment?

Stores

Do you have physical retail stores in my state?

If an item is on your website, can I just come to the store and buy it?

Are the prices online and in the stores the same?

What are your store hours?