If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
You can return your purchase for up to 365 days from the purchase date.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
For our most devoted customers, we've introduced our new loyalty program to thank you for your commitment to our business. Now every time you shop with us, you can earn reward points which can be exchanged for future discounts and savings. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring friends to our site.
Here at our store, we firmly believe that sharing is caring. So now you've discovered our plant-powered products, it's time to get social. Invite your friends to our store and be instantly rewarded with reward points. And if they love them just as much as you do, you will continue to be rewarded again and again!
How Do I Spend Points?
You can spend your points by click on the points tab while logged into your customer account. Under the Reward section, you can click Redeem next to the reward you want to claim it!You can spend your points by click on the points tab while logged into your customer account. Under the Reward section, you can click Redeem next to the reward you want to claim it!
How much does it cost to join?
Our loyalty program is totally free! We do it to say 'thank you' to our awesome customers!
Is there a limit to how many order points I can get?
Of course not! We want to reward your loyal orders!