If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.

With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.

    • You can return your purchase for up to 365 days from the purchase date.

    • Products must be in the condition you received them and in the original box and/or packaging.

    • Return shipping is absolutely FREE.

    • You will be provided with a pre-paid FedEx domestic label to return the purchase to us.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
  • No returns or exchanges on Spirits unless we sent the wrong item.

Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!

Call WCCLT Monday - Friday 10am - 7pm EST: 1-800-946-3190 or Email Wine Chateau Customer Loyalty Team

Got a Question?

WineChateau.com has the answers

WineChateau.com offers answers to frequently asked questions about placing orders, shipping policies, return policies, and much more. Feel free to contact us at any time.

Shipping
  • Can you ship to my state or country?
  • Please refer to your state and local laws as we do not ship to many states in the United States. We use a combination of UPS & FedEx to deliver all packages.
  • What will be my shipping cost?
  • Simply place any number of bottles or cases in your shopping cart. Once you are on the shopping cart page, you can input your zip code of your destination address to calculate exact shipping rates. Rates will also clearly be displayed during your check-out process before placing your final order.
  • Can I waive the REQUIRED adult signature on my package?
  • We know that sometimes it can be quite inconvenient to stay at home to sign for your package but under strict state laws & regulations WineChateau.com & the Shipping Carrier are REQUIRED to collect an adult signature at the time of delivery from an adult at the actual shipping address. Sorry but your neighbour cannot sign for the package. There are no exceptions. These measures are very important in making sure no minor is exposed to the alcoholic contents of the package. If an adult is not available to sign for the package at the shipping address, Shipping Carrier will make 3 attempts to deliver. After the 3 attempts, the package will be returned back to our warehouse.
  • Can I use DHL or UPS to ship my wine?
  • Due to strict state laws & regulations for alcohol shipping, we only have a license with our Shipping Carrier.
  • Do you offer any free shipping items?
  • Absolutely yes. We offer more than 100 products at free shipping and we urge you to take advantage of the sale prices and free shipping on those items. You can view our entire list by clicking the ‘Free Shipping Deals’ link on the top of our page.
  • I have a Shipping Carrier account number, can I used that to place my order?
  • Simply place any number of bottles or cases in your shopping cart. Once you are on the shopping cart page, you can input your zip code of your destination address to calculate exact shipping rates. Rates will also clearly be displayed during your check-out process before placing your final order.
  • Do you ship to a business or a P.O. Box?
  • Due to an adult signature being REQUIRED at the time of delivery, our Shipping Carrier will only deliver to physical business and residential addresses only. Shipping Carrier will not deliver to any PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as this will lower your shipping costs and time of delivery. Please refer to shipping info page for more information.
  • If I place an order today, how long will the order take to be delivered?
  • In most cases, an order gets process within 1-2 business days. However, It can take 3-5 business days in some cases. Once the order is processed and shipped, please allow extra Shipping Carrier transit times from New Jersey to your destination. Then there is transit time from New Jersey to your destination. Refer to our shipping info page for more information.
  • Can you re-route the package once it’s shipped?
  • Yes. Shipping Carrier will only re-route packages once to another address within the same US state. You must call 1.800.463.3339 directly as they will need to talk to the order holder.
  • My package was broken by Shipping Carrier, what can I do now?
  • No worries. Just contact us right away via email or phone and we will ship out another package to your right away. If the same product is not available, we will either offer you an alternative or refund you your full money back including shipping charges. We will take care of the rest from there.
  • My order was automatically sent back to you by the Shipping Carrier, why?
  • Please call us to get a detailed explanation.
  • Can you hold the shipment till a specific date?
  • Yes, customer can input a shipping date in the Shipping Instructions link during the check-out process. We can usually hold an order for up to 3 months.
  • Can you guarantee the order by a specific date?
  • Since we are using a third party shipping company, we cannot guarantee a specific date for delivery. However, we will do our best to come close. In most cases we hit our mark.
  • Is it okay to ship wine in extreme heat or cold?
  • Yes, absolutely. We do recommend picking Express Services for states past the mid-west to avoid longer durations of heat or cold. Usually, wine needs to be exposed to extreme heat or cold for more than 3 – 4 days for it to go bad. In any case if the product does go bad for any reason during shipping, just contact us and we’ll make it right.
  • What type of packaging you use to ship wine or spirits?
  • We have taken a green initiative and understand that foam shippers are a thing of the past. We use Shipping Carrier approved wine & spirit bottle shippers made out of 100% recyclable cardboard material. They are safe and saves you on shipping costs.
  • Will Shipping Carrier call me before delivering so that I am available to sign for it?
  • Usually they do not call as they have their own route for delivery. However, you can call 1.800.463.3339 to request this.
Order Questions
Return Policy Questions
  • What is WineChateau.com’s return policy?
  • Please refer to our ‘Return Policy’ link at the bottom of our website for more information.
  • How can I return my product?
  • Returns are simple. Just contact us and we will issue you a pre-paid return label directly to your email address. Once the label is received, stick it on the same box as the product was shipped in, tape the box completely and call Shipping Carrier at 1.800.463.3339 to arrange for a convenient date & time for pickup. Please make sure to package the products securely.
  • What if I do not like the product?
  • If you purchase an item from our Free Shipping Deals page and you don’t like it, simply contact us and we will send you a pre-paid Shipping Carrier return label. Once the product is returned back to us, you will receive a full refund withing 10 - 15 business days. Unfortunately, returns are not accepted for all other items unless the wrong item was shipped due to our error.
Store Location Questions
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