Shipping & Delivery (United States)
Domestic State Restrictions
Please refer to your state and local laws as we do not ship to many states in the United States. We use a combination of UPS & FedEx to deliver all packages. Shipping Carrier does NOT ship to P.O. Boxes, but do ship to all residential and business addresses.
Shipping & Processing Times
Most orders are processed within 24 hours, however, a few orders can take an additional 1 - 3 business days to process from the time placing your order. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate in any way.
Please note: Free shipping promotions exclude AK, HI & all International orders.
- GROUND SHIPPING: Delivery to all Business & residential addresses
Currently, we do not ship via express shipping.
Wine Chateau automatically provides insurance for each order placed online at no additional cost. Our insurance policy protects our Customers from any damage or lost packages during transit.
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to Wine Chateau. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.
We ship to the following countries:
1) Singapore (Wines & Spirits)
2) Japan (Wines & Spirits)
3) Great Britain (Wine Only)
4) Italy (Wine Only)
5) Hong Kong (Wine Only)
For more information please visit: International Shipping