If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.

With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.

    • You can return your purchase for up to 365 days from the purchase date.

    • Products must be in the condition you received them and in the original box and/or packaging.

    • Return shipping is absolutely FREE.

    • You will be provided with a pre-paid FedEx domestic label to return the purchase to us.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
  • No returns or exchanges on Spirits unless we sent the wrong item.

Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!

Call WCCLT Monday - Friday 10am - 7pm EST: 1-800-946-3190 or Email Wine Chateau Customer Loyalty Team

Holiday Special - Get $10 Off Your First Order. Use Code: SHIP10

Narrow Your Search










Results 1 –  14  of 14
Domaine Ostertag Pinot Gris Fronholz 2014

The FRONHOLZ, one of our virtual « Premier Cru » brings its straight and dry character to the Pinot Gris, giving it a great mineral structure and salty notes typical of this great terroir. This...

View Details

Domaine Ostertag Riesling Fronholz 2014

This is a classical expression of a great terroir Riesling: refined, frank, elegant. The Fronholz has the specificity of giving a salty finish to the wines, whatever the grape is, due to the numerous mineral...

View Details

Domaine Ostertag Sylvaner Les Vieilles Vignes 2014

Translucent, fresh aromatics, like green pears glimpsed through clear water, characterize this wine. There's also an herbal edge of fresh, green foliage on this slender and refreshing wine. The limpid purity is very convincing.


View Details

Famille Hugel Gentil 2015

The grapes used to produce Hugels "Classic" wines come exclusively from estate owned vineyards or from growers under long term contract surrounding the village of Riquewihr. 

Hugel Gentil is a traditional Alsace blend of varying...

View Details

Famille Hugel Gewurztraminer Classic 2013-Wine Chateau
The spice of Alsace and one of Famille Hugel's signature wines. It is both aromatic and extrovertedthrough its floral and spicy notes. Gewurztraminer is an invitation to accompany a variety of spicyAsian dishes as well...

View Details

Famille Hugel Pinot Blanc Classic 2014

It is the most approchable wine of Alsace and also the most consistent year in year out. Not far in style from an unoaked Chardonnay such as a Macon or Chablis.

The grapes are taken...

View Details

Famille Hugel Pinot Gris Classic 2014

Classic" Pinot Gris is one of the Hugel family secrets first released with the fabulous 2006 vintage. This new release is from a drastic selection of the best grapes purchased from winegrowers under long-term contract in...

View Details

Famille Hugel Riesling Classic 2014

The grapes used to produce Hugels "Classic" wines come exclusively from estate owned vineyards or from growers under long term contract surrounding the village of Riquewihr. Fermentation takes place in temperature controlled vats followed by natural...

View Details

Domaine Ostertag Riesling Muenchberg 2015
Organically and Biodynamically vinified Riesling from Grand Cru sites. It displays an excitinig nose filled with lime and citrus nose. Medium to full on the palate, this dry wine, whilst being fairly big, maintains the...

View Details