If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.

With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.

    • You can return your purchase for up to 365 days from the purchase date.

    • Products must be in the condition you received them and in the original box and/or packaging.

    • Return shipping is absolutely FREE.

    • You will be provided with a pre-paid FedEx domestic label to return the purchase to us.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
  • No returns or exchanges on Spirits unless we sent the wrong item.

Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!

Call WCCLT Monday - Friday 10am - 7pm EST: 1-800-946-3190 or Email Wine Chateau Customer Loyalty Team

Holiday Special - Get $10 Off Your First Order. Use Code: SHIP10

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Heinrich Red 2015

RED is an approachable, pleasure-giving wine produced from 50% Zweigelt, 40% Blaufränkisch, and 10% St. Laurent, aged for 12 months in used 500 L Austrian oak casks. RED comes from three areas: Leitha range,...

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Paul Achs Chardonnay 2015

Paul Achs returned to the family winery in Gols in 1991 after spending time in California, where he learned to produce red wines at the highest level of quality.  Ninety percent of his production is dedicated to...

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Weingut Markus Huber Hugo Red 2012


Crushed; cold maceration for 1 day; classic fermentation in stainless stell; pressed; malolactic fermentation applied; then stored for 5 months in 50 % stainless steel and 50 % big wooden casks.



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Weingut Markus Huber Hugo Rose Sparkling-Wine Chateau
A blend of zweigelt and pinot noir macerated for six hours on the skins, this has the heft for the dark meat of a turkey, with a slight sweetness and spice to its cranberry fruit....

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Pollerhof Gruner Veltliner Frau Mayer 2015

Grüner Veltliner is from more than 60-year-old vines. Fresh green apple, ripe pear, fine spice, a hint of pineapple. Ms. Mayer not only tastes good, but is also packed in a beautiful dress

Winery Pollerhof has Röschitz, Weinviertel, Lower...

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Stadt Krems Gruner Veltliner Weinzierlberg 2016

Brilliantly clear with just a touch of a golden hue. The nose is floral effused with mandarin essences, some herb garden undertones and the quintessential peppery tickle. There is a subtler citrus flavor on the...

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