If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.

With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.

    • You can return your purchase for up to 365 days from the purchase date.

    • Products must be in the condition you received them and in the original box and/or packaging.

    • Return shipping is absolutely FREE.

    • You will be provided with a pre-paid FedEx domestic label to return the purchase to us.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
  • No returns or exchanges on Spirits unless we sent the wrong item.

Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!

Call WCCLT Monday - Friday 10am - 7pm EST: 1-800-946-3190 or Email Wine Chateau Customer Loyalty Team

New Client Special - Get $10 Off Your First Order. Use Code: SHIP10

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Hakutsuru Plum Wine-Wine Chateau
It is characterized by its refreshing semi-sweet, sour taste and well-matured aroma from plum fruit.For aperitif or dessert wineALC. 12.5% BY VOL.INGREDIENTS : Plum Fruit, Suger, Antioxidant, Natural Flavors, WaterUsing selected Japanese Plum, "Ume", Hakutsuru...

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Gekkeikan Plum Wine-Wine Chateau

Gekkeikan amazake is made with both sake kasu and koji. Served warmed or chilled, Gekkeikan amazake is a slightly sweet, creamy beverage perfect for on-the-go or when enjoying a relaxing break.

Subtly sweet, full plum...

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Fu-Ki Plum Wine-Wine Chateau
Fu-Ki's plum wine contains 13.5% alcohol and is made with grape spirits and other natural flavors. This wine is made by a unique method cultivated for hundreds of years in Japan. The plums are picked...

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Fu-Ki Green Tea Wine-Wine Chateau
Fu-Ki Green Tea is made with carefully selected tea leaves, chosen for their size, color, luster, aroma, and sweet flavor. The green tea from these leaves is mixed with a delicate, light grape wine, resulting...

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