If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
You can return your purchase for up to 365 days from the purchase date.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
A cask strength Glen Ord, distilled on the 20th February 1998, matured in hogshead number 3467 for 11 years before bottling on the 19th January 2010 by Signatory. A release of just 256 individually numbered decanter bottles.The company was founded in 1988. It is a family owned and managed company, being one of only three true independent bottlers. They always like to draw a distinction between the independent companies who bottle their own products, and the independent companies whose products are bottled under contract. The other fully independent bottlers are: Gordon & MacPhail and Wm. Cadenhead. The name of Signatory derived from the fact that their initial intention was to find someone famous to sign the labels for bottles produced from one single cask. The first cask we purchased was a cask of 1968 Glenlivet, which was sold long before we could find a famous person.Until April 1992, when they moved to their current premises in Newhaven (Edinburgh), they operated from a bonded warehouse in Leith. Leith was once a well known port for importing wine from France. As this industry declined, many of the whisky companies began to occupy the old warehouses for cask storage purposes. In recent years, this has also declined, with the larger companies moving to the west of Edinburgh, where transport links are better. In April 1992, as the company began to grow, they moved to much larger premises. Here, they were granted a licence to bottle their own products on site. They set-up a small line bottling system, primarily geared towards the bottling of single casks. Although the actual bottling of whisky is semi-automated, the emphasis is very much a hands-on operation, with hand labeling and packing of products. To add to the exclusivity of their bottlings, they often declare the cask number, date of distillation,and date of bottling on our labels. In addition,each bottle is individually hand numbered.It is their aim, as an independent bottler to offer a range of whiskies, some of which are not bottled by the proprietor of a particular distillery, and some at different ages/strengths to those offered as distillery bottlings. The majority of their bottlings are the product of single casks, with the malt whisky enthusiast being given the opportunity to sample the subtle differences which occur with each different cask. Signatory owns the smallest distillery from Scotland, Edradour since 22 july 2002