If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you're not happy with your purchase, just contact us right away and we will provide you with details for returning the unopened bottles - your domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, unopened, and in the same condition you received them.
You can return your purchase for up to 365 days from the purchase date.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Have questions? Prefer to order by Phone? The Wine Chateau Customer Loyalty Team (WCCLT) is happy to help!
100 Point Wine Enthusiast: Among all other distilled spirits, vodka stands alone - it is the cleanest tasting, most versatile choice for sipping neat, on the rocks or in a ZYR Vodka Martini. The ZYR recipe is velvety smooth with a clean, fresh and slightly sweet finish. Like many of the world's other closely guarded formulas, ZYR is the result of select ingredients, recipe, process, controls and tradition. Because of ZYR's proprietary 9-5-3 formula and the highest criteria for only the best raw ingredients, vodka has never tasted so clean or so smooth. More than 750 years of Russian vodka making traditions are integrated with the most nnovative filtration and distillation technology available today. Only after this process is completed can the vodka be called ZYR.Zyr holds the aroma of clean, fresh cut grain. The entry is superiorly smooth and leads to a very clean, fresh palate in which the grain background is continued. It finishes short and clean with a ever-so-slight sweetness.The fermented blend of Russian winter wheat and rye is distilled five times. These stages ensure maximum clarity and purity in the product and in the incredibly clean taste. After these steps, ZYR is married to additional crystal-clear water, bringing the resulting spirit to 80-roof or 40% alcohol by volume. The procedures used for ZYR are based on the work of Dmitry Mendeleev, Russia's famous son of science and creator of the Periodic Table of Elements.Zyr vodka is a Russian, grain-based vodka that is one of the smoothest, finely crafted spirits I've had and it is one that vodka connoisseurs can appreciate to the fullest. This vodka has a well-defined theory behind it, one that obviously works, and it's based on a 9-5-3 formula. Nine filtrations, five distillations and three tastings ensure consistent, pure quality in every bottle. The formula seems to work and the result is an impressive vodka worthy of drinking anyway you like.
Our shipment was damaged and we received nothing but broken bottles of vodka. UPS person told us we would receive a new shipment but have received nothing as of this writing. Still waiting.
Parvin and Nancy Woods
1216 Shadyland Drive
Knoxville, Tennessee 37919